CLAIMS PROCESS
Despite our attention to detail at every stage of the process, from reception to delivery of the result, you may not be satisfied with our services. services ou que vous ayez une proposition d’amélioration.Nous vous prions de prendre le temps de nous exprimer ce qui pourra nous permettre de mettre en place des mesures nécessaires à l’amélioration de la qualité de nos services.
- 1) Registering your claim .
- 2) Informing the complainant that a complaint has been received.
- 3) Gathering the necessary information and examining the claim.
- 4) Definition and implementation of actions to be taken.
- 5) Informing the complainant of the conclusions of the agreed actions and the state of progress.
- 6) Closing the claim.
